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ieWebSupport Revision History

8 February 2013
 
 v2.09
 
Contacts now sorted alphabetically on Log A call - Contact Picker screen 
Fixed JavaScript error if any of the following fields contain double quotes :- 'Serial Number Description', 'Sub Category Description', 'Component Description' or 'Contract Description'
Blue Pixel
3 August 2011
 
 v2.08
 
Fixed 'Total Duration cannot be less than Call Duration' issue when a technician is trying to log/close/save a call in one go
Contact Picker only displayed when contacts exist
Knowledge base search fixed to correctly detect words starting on a new line
Sub categories marked 'Out Of Use' are no longer shown on Log A Call screen
Fixed issue when deleting an additional call
Call Activity can now be input on behalf of another user (if enabled)
Numerous cross browser compatibility issues resolved (Internet Explorer, Firefox, Safari, Chrome, Opera)
Blue Pixel
7 January 2010
 
 v2.07
 
Version number change only (for standardisation of version numbers across all modules)
Blue Pixel
26 November 2009
 
 v2.06
 
Fixed ASP error with adding / editing customer contacts
Fixed issue with technicians not being able to log on using Windows Authentication (resulting in entry in event log with Event ID 534)
Related files can now be links to external URLs
Blue Pixel
30 April 2009
 
 v2.05
 
Fixed occasional error with system not detecting valid license file correctly
Blue Pixel
9 October 2008
 

v2.01
 

Fixed issue with web users with an apostrophe in their name
Blue Pixel
29 September 2008
 

v2.00
 

Improved Firefox and Internet Explorer 7 compatibility
  Improved customer search via Customer Picker on Log A Call screen for technicians
  Contact Picker now available to technicians on Log A Call screen
  Viewing/Uploading call related files via web can now be enabled via ieWebAdmin
  Number of Additional Calls / Related Files now displayed on relevant tabs when viewing call details
  Revised columns visible to web users on View All Calls / View Open Calls / Knowledge Base screens
  Technicians >> Maintenance >> Customers can now be searched alphabetically
  Technicians >> Maintenance >> Products can now be searched alphabetically
  Windows authentication now supported for web users when set up via ieWebAdmin
  Extra search criteria added to View All Calls and View Open Calls screens
  Fixed issue where users who were marked out of use could still log on
  Fixed issue with being unable to access Product drop down on knowledge base screen using Internet Explorer 7
  Knowledge Base no longer lists all calls by default
  Fixed issue with 'closed_by' not being updated correctly
Blue Pixel
20 November 2006
 

v1.29
 

Fixed issue with Knowledge Base not remembering product selected
  Fixed format of Warranty Expiry Date on Maintenance / Customer Products
  Fixed minor issue with profiles for Web Users
Blue Pixel
21 September 2006
 

v1.28
 

Fixed issue with accessing additional calls when logged in as a web user
  Fixed 'Contract' and 'Call Priority' not being displayed in correct positions on call summary screen
  Fixed issue with still being able to edit custom fields after call was closed
  Products now listed alphabetically on Maintenance / Products screen
  Fixed issue with the bottom of the support menu not being displayed properly when in the Knowledge Base screen
  Users full name (if available) is now displayed on the initial My Support screen
  Fixed error displayed when clicking on call number under SQL Server
Blue Pixel
14 March 2004
 

v1.24
 

Assigned to is now available as a visible field for logging calls
Additional calls can now be on or off as required
Technicians access now allows new customers and/or products to be set up
Blue Pixel
12 August 2003
 
v1.22
 
Technicians can now add/edit/delete additional calls as required via ieWebSupport
Blue Pixel
14 July 2003
 
v1.21
 
The title displayed on each page 'ieWebSupport' can now be customised via ieWebAdmin
Some minor translation issues.
Blue Pixel
22 April 2003
 
v1.20
 
Technicians can now filter calls on the "View All Calls" and "View Open Calls" screens in ieWebSupport.
ieWebSupport no longer uses buttons on left-hand menu to allow for translations
Some minor translation issues
Blue Pixel
5 March 2003
 
v1.11
 
Technicians can now edit/close open calls via ieWebSupport
Some minor translation issues
Blue Pixel
21 February 2003
 
v1.10
 
Users set up as ieSupportManager users ('Technicians') can now access ieWebSupport and log calls ala ieSupportManager.
Blue Pixel
19 September 2002
 
v1.00
 
Initial Release
 

 

 

 
 
 

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