|
| 8
February 2013 |
|
|
|
|
v2.09
|
| • |
Fixed issue when entering new Call Activity where internal user id was
being displayed instead of users name |
| • |
Fixed error when trying to save a Related Document with an extremely
long file path |
| • |
Fixed error on save, when editing an existing call and selecting a
contract that has a default priority associated with it |
| • |
Fixed slow sorting when clicking on some of the date columns on the View
Open / View All / Knowledgebase Screens |
| • |
Administrator user can now be configured to use Windows Authentication |
|
|
|
|
|
| 3
August 2011 |
|
|
|
|
v2.08
|
| • |
Added 'Call Priority', 'Sub Category' and 'Closed By' to field chooser
list on Knowledge Base screen |
| • |
Knowledge base no longer auto filters when you change Search Options
and/or Keyword Options (user must now click on Go) |
| • |
Associating a sub category with a category no longer shows sub
categories marked 'Out Of Use' |
| • |
Fixed sizing issue on higher resolution monitors on Maintenance >>
Customers >> Customer Contacts screen |
| • |
Fixed issue with being unable to close 'Notes' window if 'Log A Support
Call' screen was closed first |
| • |
Fixed error when editing a customer if there are more than 32000
customers already set up |
| • |
SQL Server 7 no longer supported |
| • |
Longer text fields (e.g. problem / solution) now supported on SQL Server
2005 or greater |
| • |
Call Activity can now be input on behalf of another user (if enabled via
System Options) |
| • |
Reports 1,2,10,15 and 39 now remember previous selection criteria |
| • |
Reports 1,2 and 39 now allow Sub Category as part of the selection
criteria |
| • |
Fixed issue with Report 15 if using custom fields as part of selection
criteria |
| • |
New option in Tools/Options/Call Options - Print Additional Calls on
Call Details report |
| • |
Fixed error when pasting (using CTRL+V) into Serial Number field on
Knowledgebase Screen |
| • |
Right click sub menu now available for Serial Number and Keywords on
Knowledgebase Screen |
| • |
Right click sub menu now available for Serial Number on View Open / View
All Screens |
| • |
Call description now shown when Task reminder pops up |
|
|
|
|
|
| 7 January 2010 |
|
|
|
|
v2.07
|
| • |
Custom fields / Dropdowns now allow a 'blank' to be added as a valid
option |
| • |
Option to email reports now supports TIF format via Microsoft Office
Document Image Writer |
| • |
Fixed error with Reports 1, 2 and 39 under Firebird (introduced in
v2.06) |
| • |
Fixed issue with PDF attachment not getting added to email when using
PDFCreator on slow machines |
|
|
|
|
|
| 26 November 2009 |
|
|
|
|
v2.06
|
| • |
A contact can now be flagged as the default contact for a particular
customer |
| • |
Added 'Call Duration' and 'Total Duration' to field chooser list for
View Open/View All Calls |
| • |
Customer/Product notes on Log A Call screen now selectable for
copying/pasting |
| • |
Customer custom fields of type 'Date' no longer default to current date |
| • |
New Report : 48 - Calls by Sub Category |
| • |
New Report : 49 - Sub Categories List |
| • |
New Report : 50 - Analysis by Sub Category |
| • |
Fixed "Double or real expression has overflowed" error on program start
on some versions of Vista |
| • |
Option to email reports in PDF format now supports PDFCreator |
|
|
|
|
| 30 April 2009 |
|
|
|
|
v2.05
|
| • |
Fixed occasional error with system not detecting valid license file
correctly |
|
|
|
|
|
|
| 7 April 2009 |
|
|
|
|
v2.04
|
| • |
Report 1 - Additional Calls now listed correctly in date logged order |
| • |
Fixed issue with double clicking on menu items when using dual monitors |
| • |
Fixed occasional error with saving a Task >> Call Template |
| • |
Notes now shown when Task reminder pops up |
|
|
|
|
|
| 19 February 2009 |
|
|
|
|
v2.03
|
| • |
'Logged By' now displayed on main 'Log A Support Call' screen |
| • |
Fixed issue with Contact Us email address on Help >> About screen |
| • |
Open related files now tries to use the default action for a particular
file type if there is no 'open' action specified |
| • |
Fixed issue with some reports showing different totals under SQL Server |
|
|
|
|
|
| 7 November 2008 |
|
|
|
|
v2.02
|
| • |
Improved import routine to handle multiple contacts for same customer |
| • |
Email now shown on report 10 |
| • |
Fixed issue with spell checker closing existing open Word documents |
| • |
Fixed issue with spell checker appending CR/LF to end of text |
| • |
Fixed sorting on 'Last Login' and 'Locked Until' columns in Security >>
Users |
| • |
Fixed size issue with saving custom icons in Call Priorities |
|
|
|
|
|
| 7 October 2008 |
|
|
|
|
v2.01
|
| • |
Fixed Firefox 3 compatibility issue with links to external web sites |
|
|
|
|
|
| 29 September 2008 |
|
|
|
|
v2.00
|
| • |
Firebird 2.1 now supported as the default
database (instead of Interbase 6) for better support for multiprocessor
machines |
| • |
On the Log A call screen the Additional Calls and Related Files tabs now
do a refresh when you click on them |
| • |
Default Minutes can now be associated with call priorities |
| • |
A default call priority can now be associated with a customer and/or a
specific customer contract |
| • |
Company working hours can now be defined via Security >> System Options
>> System Formats |
| • |
New option Maintenance >> Company Holidays |
| • |
When logging a call 'Due Date' is now auto calculated based on call
priority default minutes |
| • |
Tasks are auto created to remind the 'assigned to' and other specified
users when a call is past it's due date |
| • |
Which colours to use on View Calls screens can now be defined via
Security >> System Options >> System Formats |
| • |
Fixed issue with deleting a customer contract that has been used already |
| • |
Fixed issue with editing Call Activity |
| • |
Added serial number as an extra search criteria on View Calls /
Knowledgebase screens |
| • |
Fixed screen sizing issue on Report 10 if there are exactly 10 custom
fields defined |
| • |
Fixed issue with Call Activity durations not being updated correctly if
system time format changed |
| • |
Fixed issue with displaying number of additional calls / related files
if call number was entered |
| • |
'Change Customer For This Call' now disabled if call is closed |
| • |
Fixed issue with calculation of Age on list of calls |
| • |
Fixed issue with Product drop down not displaying initially on Knowledge
Base screen |
| • |
View All Tasks now defaults to showing current User's open tasks |
| • |
'Mail Contact' from Log A Support Call screen now puts the call number
in the subject line |
| • |
Fixed size issue with path to icon file in Call Priorities under SQL
Server |
| • |
Added link to Microsoft Word spell check functionality on Log A Call
screen |
| • |
Fixed issue with tab name not being displayed on selection criteria on
Report 15 |
|
|
|
|
|
| 27 March 2007
|
|
|
|
|
v1.63
|
| • |
Added 'Account Manager' and 'Customer Group' to field chooser list for
View Open/View All Calls |
| • |
Fixed issue with 'Find' on Maintenance screens not remembering previous
search field |
| • |
Fixed import routine so that it added the default record for customer
custom fields if it did not already exist |
| • |
When closing an existing call, the system now returns to the previous
screen |
| • |
Added 'Closed By' to field chooser list for View Open/View All Calls |
| • |
Fixed issue with converting a call to an additional call if duration was
NULL in file |
| • |
Fixed issue with Browse button not working when adding Related Files if
no 'Default path for related files' has been specified |
| • |
Fixed issue with closing child calls under SQL Server |
| • |
Fixed issue with 'closed_by' not being updated correctly |
| • |
Fixed issue with Solution label occasionally not being displayed
correctly on Report 1 |
|
|
|
|
|
| |
| 20 November 2006
|
|
|
|
|
v1.62
|
| • |
Added a 'Default path for related files' to Security / System Options |
| • |
Customer Products are now listed in alphabetical order on Maintenance
screen |
| • |
Fixed translation issues when adding a new customer from the Log a Call
screen |
| • |
Fixed occasional speed issues when initially selecting a customer on the
Log A Call screen |
| • |
Fixed issue with trying to convert a call to an additional call if it
itself already had an additional call logged with long comment text |
| • |
Fixed incorrect total being shown on bottom of report 10 |
| • |
Fixed issue with the import routine if no customer custom fields have
been defined yet |
|
|
|
|
|
| |
| 12 September 2006
|
|
|
|
|
v1.61
|
| • |
Fixed issue with deleting a call
from the View Open Calls screen |
| • |
Fixed contract allowance drop down not being
displayed correctly if no language.ini file was being used |
| • |
Fixed issue when adding a new user with windows
authentication if an incorrect domain name was entered |
|
|
|
|
|
| |
| 21 August 2006
|
|
|
|
|
v1.60
|
| • |
Added Serial Number and Sub
Category to field chooser list for View Open/View All Calls |
| • |
Customer Import now has option
to check for duplicates |
| • |
Added three options relevant to
call priorities to Profiles Maintenance screen |
| • |
When a new profile is added it
now defaults to all options off |
| • |
Fixed blank tab name (Customer
Search) on Marketing/Mail Shots |
| • |
Fixed issue with customer import
not recognising valid customer group |
| • |
Fixed issue when duplicate
product added to a contract |
| • |
Fixed issue with length of label
on Custom Fields |
| • |
Fixed minor rights issues on
maintenance screens |
|
|
|
|
|
| |
| 17 July 2006
|
|
|
|
|
v1.54
|
| • |
Added check contact name
functionality to split contact name into surname and first name |
| • |
Added Surname, First Name,
Salutation and Title to the Excel file created by Marketing Mail Merge |
| • |
Added import option on Customer
Maintenance screen |
| • |
Fixed minor issue with customer
products drop down on Log A Call screen |
| • |
Some minor translation issues |
|
|
|
|
|
| |
| 29 May 2006
|
|
|
|
|
v1.53.12
|
| • |
Added some additional indexes to
database to address some minor speed issues |
|
|
|
|
|
| |
| 23 May 2006
|
|
|
|
|
v1.53.11
|
| • |
Fixed issue with Customer
Maintenance under SQL Server 2005 Express Edition |
| • |
Fixed issue with character limit
when converting a call to an additional call |
| • |
Fixed issue with Call Templates
Maintenance under SQL Server |
| • |
Fixed issue with printing of
Additional Calls on Report 1 |
| • |
Fixed issue with printing call
details from the Log A Call Screen |
| • |
Fixed issue with Call Templates
being deleted whenever a new task was entered |
| • |
Fixed issue with Task templates
being displayed on Call Templates screen |
| • |
Fixed issue with clicking on
edit menu from the Marketing / Mail Shots screen |
|
|
|
|
|
| |
| 15 May 2006
|
|
|
|
|
v1.53.10
|
| • |
Added a new option Marketing to
the Main Menu |
| • |
Added a new option Sub
Categories to the Maintenance Menu |
| • |
Added a new option Call
Priorities to the Maintenance Menu |
| • |
Added a new option Contact
Titles to the Maintenance Menu |
| • |
Added a new option Call
Templates to the Maintenance Menu |
| • |
Added a new option Components to
the Maintenance Menu |
| • |
Added a new field Account
Manager to the Customer Maintenance screen |
| • |
Added two new fields Serial
Number and Warranty Expiry Date on the Customer Products tab |
| • |
Changed title on the Customer
Contacts tab to be a drop down list |
| • |
Added two new fields Include in
Mail Shots and Include in Mail Merge on the Customer Contacts tab |
| • |
Added allowance to customer
contracts tab |
| • |
Added new tab Components to the
Products Maintenance screen |
| • |
Added new tab Sub Categories to the Call Categories Maintenance screen |
| • |
New 'Drop Down' type now
available for custom fields |
| • |
Added the following fields to
the Log a Call screen :- Sub Category, Serial Number, Component, Call
Priority, Contract |
| • |
Mandatory fields are now
highlighted on the Log A Call Screen |
| • |
Expired, Call Category, Sub
Category, Call Priority, Account Manager and Component are now available
as additional filters on the View Open Calls and View All Calls screens |
| • |
Call Description is now
available as an additional search option on the Knowledge Base Screen |
| • |
Knowledge base can now be
restricted to a particular component |
| • |
Added new Reports 40-47 |
| • |
Added new option in System
Options which allows the Customer/Product reference labels to be changed
at system level and to be flagged read only if required |
| • |
Added new option in System
Option to allow for specifying mandatory fields dependant on call
category |
| • |
Added new tab in System Option
for setting customer fields as mandatory or not as required |
| • |
Fixed issue with Email
Notifications where emails were not being sent when assigned to was
changed to 'Not Assigned' |
| • |
Fixed issue with Email
Notifications where emails were not being sent when a new call was
logged unless it was assigned to a user |
| • |
Fixed issue with Find
functionality on all Maintenance screens |
|
|
|
|
|
| |
| 8 October 2004
|
|
|
|
|
v1.49.01
|
| • |
Added Contracts and Contract
Types to Maintenance Menu |
| • |
Added Customer Contracts tab on Customer
Maintenance screen |
| • |
Fixed F1 on reports 4-9, 25-28 |
| • |
Removed empty space after solution on Report
1 if 'Print Address' was not checked |
| • |
Fixed issue with call description overlapping
on Report 1 |
| • |
Customer Status is now available via the
field chooser on View All Calls and View Open Calls |
|
|
|
|
|
| |
| 16 March 2004
|
|
|
|
|
v1.48.01
|
| • |
Fixed error on Report 1 under
SQL Server if 'Print Address' was not checked. |
|
|
|
|
|
| |
| 14 March 2004
|
|
|
|
|
v1.48
|
| • |
Added a new option Product Groups to the
maintenance menu |
| • |
Custom fields can now be defined for each
product |
| • |
Advanced product search has been enhanced |
| • |
Advanced customer search has been enhanced |
| • |
Selection dialogs on Report 1,2 and 39 now
include Product Group |
| • |
Selection dialog on Report 10 - Customer List
has been enhanced |
| • |
Selection dialog on Report 15 - Product List
has been enhanced |
| • |
Product Group now displayed on Report 15 -
Product List |
| • |
Reports 34-38 now allow a Product Group to be
specified |
| • |
Added two new options to Tools/Options/Call
Options |
| • |
Labels on address fields now configurable via
language.ini file |
| • |
Added facility to specify a call range on
View Open Calls and View All Calls screens |
| • |
View Open Calls / View All Calls now allow a
customer group and/or a product group to be specified |
| • |
Knowledge base can now be restricted to a
particular product group |
| • |
Added Reset button to View Open Calls and
View All Calls screens to clear search criteria |
| • |
Fixed issue with users still being able to
log in even if they have been marked as Out Of Use |
| • |
Fixed issue with Additional Calls tab not
showing number of additional calls if call was closed |
| • |
Fixed issue with Date Modified not been
updated if a user changed their password via Tools / Change Password |
| • |
Fixed issue with adding multiple product
related files under SQL Server |
| • |
Replaced non-friendly message that was
displayed if you tried to add a product related file under SQL Server
with the same description as an existing one |
| • |
Fixed some problems with Paste Email when
using CDO and Outlook 2000 SP3 |
| • |
Fixed error with pressing Delete if your
Tasks list is empty |
|
|
|
|
| |
| 5 October 2003
|
|
|
|
|
|
v1.46
|
|
• |
Fixed minor issue with emailing some of the reports in PDF format |
|
• |
Fixed some problems with Paste Email when using CDO |
|
|
|
|
|
| 12 September 2003
|
|
|
|
|
|
v1.45.06
|
|
• |
The size of the comments field on additional calls has been increased |
|
• |
Paste Email now available when adding an additional call |
|
• |
Preview pane now available for comments on additional calls |
|
• |
Fixed an occasional issue with a blank screen being displayed on the Log A Support Call screen |
|
• |
Fixed an issue with deleting additional calls |
|
• |
Fixed an occasional error with selecting View/Edit Customer Details from the submenu on the Log A Support Call screen |
|
|
|
|
|
| 6 August 2003
|
|
|
|
|
|
v1.45
|
|
• |
Custom fields can now be defined for each
customer |
|
• |
New 'Date' type now available for custom
fields |
|
• |
Added a new field, Due Date to the Log A Call
Screen |
|
• |
Last Date Modified is now shown for each call
logged |
|
• |
Added a new option to Tools/Options |
|
• |
Report 1 now includes an option to print the customers address on the
report |
|
• |
Additional columns now available via the field chooser on View All Calls, View Open
Calls and Knowledge Base screens |
|
• |
Fixed issue with adding contact from the Log A Call Screen under SQL
Server |
|
• |
Fixed an occasional error when deleting a
profile |
|
|
|
|
|
| 8 July 2003
|
|
|
|
|
|
v1.44
|
|
• |
A new contact can now be set up quickly from the Log A Call Screen |
|
• |
Additional field to store contacts mobile phone number now available |
|
|
|
|
|
|
|
|
| 16 June 2003
|
|
|
|
|
|
v1.43
|
|
• |
Fixed some translation issues under SQL
Server |
|
• |
Fixed occasional foreign key violation error under SQL
Server |
|
• |
Fixed error with Tasks/Generate Call under SQL
Server |
|
• |
Fixed issue with problem/solution texts and minimizing
window |
|
|
|
|
|
| 24 April 2003
|
|
|
|
|
|
v1.42
|
|
• |
Microsoft SQL Server 7.0 (or greater) now
supported |
|
• |
Option to email reports in PDF format now
supports Broadgun pdfMachine v7.4 (or greater) |
|
• |
Fixed occasional problem with custom fields |
|
• |
Fixed a problem with Report 2 if using Sybase
Adaptive Server Anywhere |
|
• |
Resolved compatibility issue with emailing
attachments using Outlook XP |
|
• |
Fixed the title on Report 29 |
|
|
|
|
|
| 16 January 2003
|
|
|
|
|
|
v1.41
|
|
• |
Additional calls are now displayed as a tab on the Log A Call
screen |
|
• |
Fixed a problem with pressing Enter while entering task
notes |
|
• |
Fixed a problem if you clicked on Refresh on the Knowledge Base
screen |
|
• |
Fixed an occasional error message when exiting the
system |
|
|
|
|
|
| 12 October 2002
|
|
|
|
|
|
v1.40
|
|
• |
Knowledge Base now calculates a relevance on
all matching calls |
|
• |
Report 10 - Customer List now allows you to
select customers of a particular status |
|
• |
New option 'Tasks' available from main menu |
|
• |
Added a "View Contact Details"
button to the Log A Call screen |
|
• |
Fixed an occasional "Connection
Lost" problem |
|
• |
Fixed a problem with entering UNC paths for
related files if using Sybase Adaptive Server Anywhere |
|
|
|
|
|
| 16 July 2002
|
|
|
|
|
|
v1.30
|
|
• |
Added a
facility to allow a colour to be associated with a call status |
|
• |
View
All Calls/View Open Calls/Knowledge base now uses these colours to highlight
calls of a particular status |
|
• |
Added a
print button to the Log Additional Call window to allow the full details
of a call (including all additional calls) to be printed out |
|
• |
Added
an option to the maintenance menu to allow common problems and solutions
to be set up |
|
• |
Call
description on the Log A Call screen can now be selected from a drop down
list of common problems |
|
• |
Paste
email now allows browse of multiple folders if you are using Microsoft
Outlook and CDO (Collaboration Data Objects) is installed |
|
• |
Status
of customer and/or product is now displayed as a tooltip of the appropriate
image |
|
• |
Reports
1,2 and 39 now allow you to specify a date closed range |
|
• |
Option
to email reports in PDF format now supports Broadgun pdfMachine |
|
• |
Your
own reference code can now be associated with each customer and/or product |
|
• |
An
advanced customer/product search is now available on all relevant screens |
|
• |
System
now remembers previous screen position/size when starting up |
|
• |
Added
two new options to Tools/Options |
|
• |
A call
timer for automatically calculating the call duration is now available on
the Log A Call screen and the Additional Calls screen |
|
• |
Fixed a
problem where some of the fields on the Administration profile could be
edited |
|
• |
Fixed a
problem with File/Save As/HTML Document on the Dynamic Call Report |
|
• |
Fixed a
problem with printing to a printer that was not the default printer whose
name was greater than 31 characters long |
|
• |
Fixed some minor translation
issues |
|
|
|
|
|
| 20 March 2002 |
|
|
|
v1.22
|
|
• |
Added a new
report Customer By Group |
|
• |
Added extra
option to reports 4 to 9 to view number of open calls |
|
• |
Total Calls is
now displayed in View Open Calls, View All Calls, Knowledge Base and
Related Calls |
|
• |
Added an option
to change the title of the report in the Dynamic Call Report |
|
• |
Added an
indicator on the Log A Call screen to show the number of additional calls |
|
• |
Added Logged By
and Date Closed to the list of available fields for the field chooser |
|
• |
Added a Call
Status filter to the View Open Calls and View All Calls screens |
|
• |
Option to email
reports in PDF format is available if Adobe Acrobat PDFWriter is installed |
|
• |
An email
address can now be associated with each user |
|
• |
Security/Profiles
modified to take account of new report |
|
• |
Fixed a problem
with the Find window on the Profiles screen |
|
• |
Fixed an
occasional problem with the customer drop down list on the Log A Call
screen |
|
• |
Fixed some
minor translation issues |
|
|
|
|
|
| 16 Oct 2001 |
|
|
|
v1.20
|
|
• |
Added a page setup
option to all reports |
|
• |
Increased the
size of the call description field on the Log A Call screen |
|
• |
Up to 20 custom
fields can now be defined for each call logged |
|
• |
Call durations
can now be input in HH:MM:SS format if required |
|
• |
Whether total
duration is required or not can now be set in System Options/Mandatory
Fields |
|
• |
Added a new
report Dynamic Call Report |
|
• |
Added an option
to sign the Problem and/or Solution texts |
|
• |
Added a new
option to Tools/Options |
|
• |
Fixed a problem
with using inverted commas while searching the knowledgebase
|
|
|
|
|
|
| 1 August 2001 |
|
|
|
v1.12
|
|
• |
Added two new options to Tools/Options |
|
• |
The problem and solution fields can now be
enlarged on the Log A Call screen, the View Related Calls screen
and the Knowledge Base screen. |
|
• |
Fixed a problem with the customer contact title
being too long |
|
• |
Fixed a problem with the display of the currently
logged in users |
|
• |
Fixed a problem with the Paste Email option
where some users were continuously being prompted for their Outlook
profile |
|
• |
Fixed a GPF that occasionally occurred when
you clicked on any of the buttons on the Log A Call screen (e.g. Details,
Notes, etc.) |
|
|
|
|
|
| 25 June 2001 |
|
|
|
v1.11
|
|
• |
Added a new option, Paste Email, to the Log A Support Call screen for MAPI compliant email programs |
|
• |
Added a new toolbar button to all the Support screens to allow quick access to any of the Maintenance screens |
|
• |
Fixed some minor issues with Call Related Files |
|
• |
Fixed a problem that sometimes occurred when adding a new profile |
|
• |
Fixed a problem with closing a call after converting another call to an additional call with a zero duration |
|
|
|
|
|
| 30 March 2001 |
|
|
|
v1.1
|
|
• |
Added new option Call
Status to Maintenance Menu |
|
• |
Added new report Call
Status List |
|
• |
Added two new fields,
Call Status and Call Description to the Log A Support Call screen |
|
• |
Added Assigned To to
the Log Additional Call screen |
|
• |
Related Files can now
be associated with a particular call via the Call Related Files
tab on Log A Support Call |
|
• |
The columns displayed
are now user definable on Log A Support Call/Open Calls, Log
A Support Call/List Related Calls, View Open Calls, View All Calls
and Knowledge Base |
|
• |
A call that was
logged incorrectly as a new call can now be converted to an
additional call for an earlier call |
|
• |
Reports 1 and 2 now
have an Order By option |
|
• |
Security/Profiles
& Security/System Options modified to take account of all new
options |
|
• |
Resized Problem &
Solution to better suit screen resolution |
|
• |
Added scroll bars to
the drop down lists for Contact Name and Assigned To on Log A
Support Call |
|
• |
Ensured drop down
lists were refreshed correctly on Log A Support Call when
new records added |
|
• |
Fixed problem with
updating customer record after closing the log a call screen |
|
• |
Fixed problem in
Knowledge Base where it was showing the logged by rather than the
assigned to |
|
• |
Fixed a possible
duplicate key error for Related Documents, if the product code and
customer code are the same, and the document description is the
same |
|
• |
Fixed a
problem where sometimes when the user tried to change their
password it kept telling them that the old password was incorrect
but it still changed the password anyway |
|
• |
Report 3 now
correctly sorted if you specify a period greater than 1 year |
|
|
|
|
|
| 1 January 2001 |
|
|
|
v1.02
|
|
• |
Fixed error that
sometimes occurred when you double clicked on a call in the
Knowledge Base |
|
• |
Added Call Type and
Call Category to "Other Options" in Reports 1 & 2 |
|
• |
The total number of
additional calls is now shown on Report 1 |
|
• |
Improved performance
of Knowledge Base |
|
• |
You can now delete a
call from "View Open Calls" |
|
• |
Changed message on
confirmation dialog when deleting a call from "View All
Calls" and set the default to "No"
|
|
|
|
|
|
| 20 November 2000 |
|
|
|
v1.01
|
|
• |
F1 now working for
Tools/Options and Tools/Change Password |
|
• |
F1 now working for
all reports |
|
• |
Fixed error if close
button was clicked in Change Password |
|
• |
Last user is
correctly remembered when log off is used instead of exit |
|
• |
Section headings and
items in language.ini file are no longer case sensitive |
|
• |
In Security/Users you
can now see which users are currently logged in to the system |
|
• |
Clicking the 'More'
button on any of the maintenance screens no longer clears the last
field entered |
|
|
|
|
|
| 16 October
2000 |
|
|
|
v1.00
|
|
|
• |
Initial Release |
|
|
