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ieSupportManager Helpdesk Free for 6 Months Details

 
Q Want to try before you buy?

A
Yes?

Try ieSupportManager Helpdesk with a FREE no obligation 6 month fully functional license. You can see yourself how the software looks and explore its many features - all at a time that's convenient to you. To get your free for 6 months license just follow these 2 simple steps....

Step 1 First download and install ieSupportManager itself. 
 
Step 2 Next fill-in our registration form. To process your Free for 6 Months license you'll need to provide some basic information and a valid e-mail address. We'll then e-mail you the Free for 6 Months license. To learn more about how we use this information please review our Privacy Policy.
Please Note: This offer is valid for new ieSupportManager customers only.
 
Free for 6 Months Frequently Asked Questions
Q How long does my trial period last?
 

A The trial period will allow you 6 months free unlimited access to ieSupportManager (starting from the date of registration). This offer is valid for new ieSupportManager customers only.
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Q Does the free for 6 months offer cost anything?
 

A No cost whatsoever. Its FREE!
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Q How do I register for the free for 6 months offer?
 
A
You can register for your free for 6 months license via our registration form.

Please Note: Due to the high amount of fraud associated with free email accounts (Gmail, Yahoo, Hotmail etc.) and their high level of anonymity, we cannot accept registrations from anonymous email addresses. If you cannot provide us with an alternative email address, please email our Sales Department at and we will manually process your free for 6 months license.

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Q When does the 6 month period start?
 

A Technically, your 6 month ieSupportManager software trial period begins the date we create the free for 6 months license file for you. This usually happens the day you register your free for 6 months license with us.
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Q What happens after 6 months?
 

A Prior to the end of the 6 month trial period, you will receive email notifications informing you that your trial period is about to expire. If you do not purchase a full license prior to the end of 6 months then ieSupportManager will revert to an evaluation copy and you will no longer be able to logs calls or create any new customers.
 
When you purchase a full license you can simply install this license over your free for 6 months license. Effectively we are giving you the first six months free use of ieSupportManager. Thereafter to continue using ieSupportManager you must purchase an annual license, please visit our ordering information page for more details.
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Q After my trial period is complete, what will happen to my data?
 

A The data that you entered during the trial period will remain intact in the ieSupportManager database. Although, you will still be able to look up records you will not be able to log calls or create new customers.
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Q What are the system requirements for the program?
 

A Please refer to our downloads page for the system requirements.
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Q Are there any functional restrictions with the free for 6 months license?
 

A None whatsoever. The free for 6 months license will enable all functions of ieSupportManager, so every feature and aspect of the product is available for you to test-drive. The only limit being the 6 month time limitation.
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Q How do I install ieSupportManager?
 

A Please refer to our comprehensive installation guide.
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Q Where can I download ieSupportManager?
 

A You can download ieSupportManager from our downloads page but to avail of the free for 6 months offer you must register with us to receive your free for 6 months license.
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Q I have downloaded and installed ieSupportManager and when I run it, it prompts me for a user name and password. What username/password should I use ?
 
A The default user name = ADMINISTRATOR and the default password = admin. Please note that the user name will always be in capitals, but that passwords are case sensitive.
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Q Are there resources available to help me evaluate the ieSupportManager?
 

A
We design all our products with an intuitive interface that is very easy to understand and follow. If you would like additional instruction on ieSupportManager, feel free to contact us for more information.

For some product trials you may receive some communications with helpful resources and tips to help you get the most from your trial.

There are also these additional free resources available to you:

  • Press F1 (Help) within ieSupportManager
  • Installation guide
  • FAQs
  • Support Email:
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Q How do I uninstall ieSupportManager?
 

A ieSupportManager includes an uninstall program that allows you to remove the software from your computer if it doesn’t meet your needs. To help us continually improve our products we would like to hear from you if you feel ieSupportManager does not suit for any reason. To uninstall ieSupportManager please refer to our installation guide.
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Q Am I eligible to receive support during my trial period?
 

A Yes, all of our trial users receive free product support during their trial. Please see our FAQs first or alternatively you can email us at
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Q How do I purchase this program?
 

A The ordering process is very quick and easy, please visit our ordering information page for more details
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Q Can I convert my free for 6 months license to a full license?
 

A Yes, you simply need to purchase a full license. The ieSupportManager free for 6 months license offer is "try and buy," meaning you can evaluate our helpdesk product for FREE for 6 months. You can then purchase an annual license during the trial period or after the trial period ends, please visit our ordering information page for more details.
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Q I would like to have more time to evaluate the software. Can I extend my trial period?
 

A Unfortunately, you may not extend a free for 6 months license once it expires at the end of 6 months, nor can you install another copy of the same free for 6 months license onto the same computer to try again.
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Q Should I make a backup copy of ieSupportManager?
 

A This is not necessary when ‘unlocking’ ieSupportManager having purchased a license. However, it is good practice to backup ieSupportManager in the event of hardware or other failures.
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Q How do I get the FREE for 6 Months license again?
 

A You can register for your free for 6 months license via our registration form.
  
 
 
 
 

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